SHIPPING POLICY

by jazil Clavesso in News

- *Standard Delivery:* 

Orders are typically delivered within *3–4* business days across Pakistan.

- *Free Shipping:* 

We offer *FREE* shipping on all orders across Pakistan.

- *Urgent Delivery:* 

Express delivery is available for an additional charge of *PKR 200* .

- *Order Tracking:* 

Once your order has been dispatched, tracking details will be shared with you.

- *Delivery Delays:* 

While we strive to deliver your order on time, delays may occur due to public holidays, weather conditions, or unforeseen courier-related circumstances. *In such cases, we will keep you updated throughout the process.* 

- *Incorrect Address:*

 Please ensure that your shipping address and contact details are accurate. Clavesso is not responsible for delays or failed deliveries resulting from incorrect information provided by the customer.

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Return Policy

- *Return Window:*  Returns are accepted within *7 days* of receiving your order. - *Eligibility:*  Items must be unused, undamaged, and in their original packaging to qualify for a return. - *Damaged or Defective Items:*  If you receive a damaged, defective, or incorrect product, please contact us within *24 hours* of delivery with *clear photos and  video* Record a clear unboxing video immediately  ⚠️ *Claims without proper video proof may not be accepted.*  - *Non-Returnable Items:*  Products that have been used, damaged by the customer, or are not in their original condition are not eligible for return. - *Refund Process:*  Once your returned item has been inspected and approved, your refund or replacement will be processed accordingly. - *Contact Us:*  For any return requests, please contact our customer support team before sending the product back.

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